Return to BlackIcePass
To contact support please fill out the form located at Contact Page and we will get back to you.
This page covers some of the more common questions you may have and problems you might encounter while using our site, but if you still can't find an answer to your question/problem here, make sure you contact us as soon as possible using our Contact Page.
Please visit the link below if you want to cancel your membership or check your billing status. You can see the billing agent you were billed with, in the email you received with your username and password.
SegPay Accounts: https://segpaycs.com/spsolo.aspx
Epoch Accounts: https://epoch.com/billingsupport
Frequently Asked Questions
- What is ZTOD?
- Can I really download all your DVDs for just $29.95?
- What's the quality of your movies?
- What are the requirements to play your movie?
- I'm concerned about my privacy, how will I be billed?
- Is the free for ZTOD monthly?
- Is there any kind of restrictions?
- How long do I have to wait until my login works for the members area?
- I didn't receive my login information, what can I do?
- My access isn't working, how can I get it fixed?
- I'm not prompted to enter my username/password trying to access the members area?
- I lost my password, how do I retrieve it?
- How do I cancel my membership?
- You have 3 file qualities, which one should I use?
- How do I download the DVD movies?
- I don't want to download the movies, what can I do?
- I don't have the option to "save target as", how do I fix that?
- When I try to download, it goes to Windows Media Player and the video never starts
- When I left click to play a .wmv scene, it doesn't open Windows Media Player